Privacy Policy

1. Who we are

New Gen Patio designs and installs custom aluminum pergolas, covered patios and outdoor living spaces in Texas, including the Houston, Austin and San Antonio areas.

New Gen Patio
16890 Porter Ln, Porter, Texas 77365
Phone: +1 346 581 9082
Email: info@newgenpatio.io

2. Information we collect

Information you give us. When you fill out a form on the Site or contact us, we may collect:

• Quote requests: name, email address, phone number, ZIP code, the products and options you select, project measurements, and any notes you add.
• Contractor forms: name, company, email address and phone number.
• Customer and financing inquiries: name, email address, phone number, address, ZIP code, project interest, estimated investment range, requested financing amount, estimated monthly payment and term.
• Guide and newsletter sign-ups: first name, email address, whether you chose to receive our weekly newsletter, the page you signed up from and campaign tags. You can unsubscribe from our emails at any time using the link in each email.
• Messages you send us by email, phone, text or WhatsApp, and the information in them.

Our forms are not designed to collect Social Security numbers, payment card numbers, government ID numbers or other sensitive personal data. Please do not include them.

Information collected automatically. When you use the Site, we and our service providers may automatically collect: your IP address and approximate location, device and browser type, pages viewed, links clicked, the page that referred you, the date and time of your visit, cookie and other online identifiers, and advertising click identifiers.

3. How we use information

We use personal information to:

• respond to your requests, prepare quotes, schedule consultations and provide our services;
• send you confirmation and follow-up messages about your request;
• operate, secure and improve the Site and understand how it is used;
• measure and improve our advertising, including showing our ads on other websites and platforms and measuring whether they lead to quote requests;
• detect and prevent fraud, spam and abuse; and
• comply with legal obligations and enforce our rights.

4. Cookies and similar technologies

The Site uses cookies, pixels, tags and similar technologies. Some are necessary for the Site to work; others are used for analytics and advertising. Through them we use services from:

• Google (Google Tag Manager, Google Analytics and Google Ads), to measure Site traffic and the performance of our Google advertising;
• Meta (Meta Pixel), to measure and improve our advertising on Facebook and Instagram;
• OpenAI (advertising measurement pixel), to measure the performance of our advertising on ChatGPT; and
• Google Maps, to display maps on the Site; when a map loads, Google may receive information such as your IP address and browser details.

These providers may collect information such as your IP address, device and browser information, pages viewed and actions taken on the Site, and may use it to provide their own services in accordance with their own privacy policies. Some pages may also include third-party content (for example maps, videos or reviews) that can set its own cookies.

How to opt out. Analytics and advertising technologies run by default on the Site. You can opt out at any time:

• by selecting "Decline" in the notice on the Site, or the "Your Privacy Choices" link in the footer of every page;
• by turning on the Global Privacy Control (GPC) signal in your browser or extension. We treat a GPC signal as a request to opt out of targeted advertising and the sharing of personal data for advertising purposes, and we honor it automatically;
• through your browser's cookie settings, which let you block or delete cookies; and
• through the ad settings of the platforms themselves (for example Google Ads Settings and Meta's ad preferences).

If you opt out, we stop loading analytics and advertising technologies on the Site the next time the page loads. Cookies that were set before you opted out remain on your device until they expire or you delete them. Your choice is stored in your browser, so you will need to repeat it if you use a different browser or device, or clear your browser data. We do not currently respond to browser "Do Not Track" signals other than GPC.

5. How we share information

We do not sell your personal information for money. We share personal information as follows:

• Service providers that help us run our business, such as website hosting, database and file storage, email delivery, and analytics and advertising services (including the providers listed in Section 4). They may use the information only to provide services to us or as described in their own policies.
• Advertising and analytics partners, through the technologies described in Section 4. Sharing information with them for targeted advertising may be considered a "sale" or "sharing" under some privacy laws; you can opt out as described above.
• Legal and safety reasons, when we believe disclosure is required by law or legal process, or is necessary to protect the rights, property or safety of New Gen Patio, our customers or others.
• Business transfers, if we are involved in a merger, acquisition, financing or sale of all or part of our business.

6. Your Texas privacy rights (and rights in other states)

If you are a Texas resident, the Texas Data Privacy and Security Act may give you the right to:

• confirm whether we process your personal data and access it;
• correct inaccuracies in your personal data;
• delete personal data you provided or that we obtained about you;
• obtain a copy of your personal data in a portable format, where technically feasible; and
• opt out of the processing of your personal data for targeted advertising, the sale of personal data, and profiling that produces legal or similarly significant effects.

Residents of other states may have similar rights under their own laws. We will not discriminate against you for exercising your rights.

How to make a request. Email us at info@newgenpatio.io or call +1 346 581 9082, tell us which right you want to exercise, and give us enough information to verify your identity (for example the name and email address you used in a form). We will respond within 45 days, and we may extend that period once by another 45 days when reasonably necessary, in which case we will tell you why. To opt out of targeted advertising, you can also use the options in Section 4.

Appeals. If we decline to act on your request, you may appeal by replying to our response or by emailing info@newgenpatio.io with the subject "Privacy Appeal". We will tell you in writing what action we took on your appeal within 60 days. If you are not satisfied with the outcome, you may contact the Texas Attorney General at www.texasattorneygeneral.gov/consumer-protection/file-consumer-complaint.

7. Sensitive information and children

We do not knowingly collect sensitive personal data (as defined by applicable law) through the Site. The Site is intended for adults and is not directed to children under 13. We do not knowingly collect personal information from children under 13; if you believe a child has given us personal information, contact us and we will delete it.

8. How long we keep information

We keep the personal information you give us in our business records, including quote, contractor and financing inquiries, and we do not currently apply an automatic deletion schedule. We store it in secured systems, we do not share it except as described in this Policy, and we use it for our own business history and to respond to you. Financing inquiries are handled internally by New Gen Patio. You can ask us to delete your personal information at any time as described in Section 6, and we will do so unless the law requires or allows us to keep it. Analytics and advertising data is kept according to the settings and policies of each provider.

9. Security

We use reasonable technical and organizational measures to protect personal information, including encrypted connections (HTTPS) and access controls. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

10. Links to other sites

The Site may link to websites and social media pages that we do not control (for example Facebook, Instagram, TikTok, Pinterest and WhatsApp). Their privacy practices are their own; please review their policies.

11. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will change the "Last updated" date at the top. If we make material changes, we will provide additional notice on the Site where appropriate.

12. Contact us

If you have questions about this Privacy Policy or want to exercise your privacy rights, contact us at:

New Gen Patio
16890 Porter Ln, Porter, Texas 77365
Phone: +1 346 581 9082
Email: info@newgenpatio.io